2017-06-30 10:38
POSITION SUMMARY (brief description of purpose of the position)
To deliver world class presales technical support on all deals within respective market to support the successful development of Qlik business and contribute to the achievement of the Qlik business objectives, increasing market share and over achiving against revenue targets in China.
KEY RESPONSIBILITIES & TASKS according to Strategic Business Plan
(primary tasks and responsibilities in the job)
· Partner effectively with sales in account development and playing an active business and technical lead role in the sales process for all customer engagements and deals for the respective market segment
· Perform presentations, training on Qlik Sense & QlikView within the prospect/customer environment
· Be an evangelist in the execution of the Seeing is Believing (SiB) event for all new customers and act as a product evangelist on all deals
· Analyse customer requirements and develop robust commercial proposals of the technical solution
· Oversee, lead and manage all client engagements and projects from a technical standpoint
· Understand our customers’ pains and translate those into viable solutions for the business maximizing potential to sell
· Prepare RFPs, RFIs and all other business and technical enquiries
· Liaise and partner very closely with the sales organisation to support deal success within the market segment
· Maintain a solid technical understanding of the Qlik Sense/QlikView in conjunction with business benefits and unique business proposition
· Be responsible for the quality and success of technical presales activity within the customer environment
· Manage the balance between customer expectations and delivering projects while being responsive to Qlik needs
· Manage and own all technical issues that may arise during the buying cycle
· Convey key differences/USPs of Qlik Sense/QlikView versus the competitive landscape and other respective offerings
· Assist sales teams in building a compelling business case and ROI for the prospect/customer
· Act as an internal advocate for the customer/prospect
· Build robust and successful relationships within the customer base that are based on trust and deliver the highest level of customer service
· Educate Sales teams on existing and new offerings and focus on quality and success of technical presales processes and methodologies.
· Track, maintain and report presales metrics in accordance with company policy
· Adopt, maintain and encourage Qlik Core Values and culture in all business activity
· Assist in the internal knowledge transfer across the broader Qlik business.
· Develop strong relationships internally across sales teams and other functions to support success on driving/closing deals.
· Participate in seminars, trade shows and other marketing programmes in order to promote Qlik awareness among partner/customer communities.
COMPETENCIES & SKILLS (list core 8 – 12 core competencies considered key to success in the role and where possible detail expected behaviors against those competencies)
· Excellent communications and highly developed interpersonal skills with strong ability to work collaboratively internally and externally and obtain positive visibility and credibility quickly – a strong team player who contributes to overall success of QlikTech . Strong listening skills and writing skills.
· Ability to deliver a highly technical solution in a pressured environment (SiB)
· Highly developed presentations skills at both technical and business level
· Strong problem solving skills – ability to tackle problems and views problems as challenges. Ability to break down complex problems into provide viable solutions
· Strong relationship building skills – adopts a collaborative style across the business and externally with customers and partners
· Intellectual horsepower - Has high intellect and demonstrates high levels of emotional intelligence in working with others both internally and externally.
· High level of integrity and ethical approach and able to instill trust and a transparent way of doing business
· Change agility – An individual who champions change and leads by example through business change
· Results oriented and strong personal drive and energy – outgoing, focused and organized person with strong will to succeed and deliver excellence.
· Business acumen - Able to quickly understand the business and it’s issues; take ownership and develop and execute a solution
· Excellent project management skills – ability to develop a plan and deliver against objectives.
· Committed to delivering outstanding customer service delivery and supporting and driving our customers’ business success.
· Good sales process acumen and strong ability to promote the model of customer centric selling
Core values and Behaviors
Value Challenge
What we DO: What we DON’T do:
• Challenge assumptions • Challenge for the sake of challenging
• Innovate • Challenge in a disrespectful way
• Embrace new ideas
Value Move Fast
What we DO: What we DON’T do:
• Discover, decide, do • Act first
• Be Thorough and keep it simple • Add unnecessary complexity
• Pause to gain clarity
Value Being Open and Straightforward
What we DO: What we DON’T do:
• Seek first to understand • Keep hidden agenda’s
• Be receptive to (and seek) feedback • Give feedback to demean or insult others
• Provide feedback respectfully regardless of level • Talk without listening
Value Take Responsibility
What we DO: What we DON’T do:
• Hold ourselves accountable for what we do and • Challenge for the sake of challenging don’t do • Challenge in a disrespectful way
• Reach back to help others move forward
• Take responsibility for Qlik and the community at large to touch a billion lives for the better
Value Teamwork for Results
What we DO: What we DON’T do:
• Respect and Embrace the opinions and • Work in Isolation
Perspectives of others to create a culture of • Take credit for the team’s work
• Be humble enough to trust the expertise of others and seek support
• Make work fun
Qualifications and Experience
Qualifications
· Business /IT related bachelor mandatory
· Master equivalent preferable
· MBA Advantageous
Languages
· Business level English mandatory
· Local language proficiency mandatory
· Other relevant languages would be an advantage
Experience (technical, commercial, industry / product / functional expertise, etc.)
Strong presales experience in Software ideally BI environment
Strong experience in Enterprise level executive selling and communication
Strong experience in Enterprise Big Data and architecture understanding
Strong Hands on demo experience to technical and business users
Preferably having some hands on implementation experience in Enterprise level BI/Big Data project with visualization & data discovery
Job Requirements (For US – Americans with Disabilities Act (ADA) Compliane. Please indicate physical and mental effort required to perform the essential functions of the job. Examples include travel requirements, performing complex mathematical calculations, weight lifting requirements etc)
· Mobility – 30% of travel time required